Service Commissioners and Regulators expect the highest standards of behaviour. Employees often see, hear and experience difficult issues within the workplace but feel frightened to raise concerns. Early knowledge and involvement allows organisations to deal with any situation confidently and effectively.
Staff can submit concerns through our simple online reporting portal using end-to-end ISO 27001 secure encrypted servers, available 24 hours a day, 365 days a year.
Our fully trained advisors will take full details of the concern and compile a detailed concern report. We provide an independent, impartial and non-judgemental service.
The report maker will be issued with a unique password allowing them to have a confidential line of communication with us at all times through our anonymous password protected disclosure process.
We email the detailed concern report directly to the appointed coordinator(s) within your organisation, providing appropriate details to enable identification and resolution of matters raised.
Where staff members are willing to discuss concerns, our staff offer guidance and support whilst ensuring accurate documentation. We provide updates on outcomes and actions taken.
Whistleblowers need faith that you will keep them anonymous to feel at ease when reporting concerns. Many companies use "solutions" that are neither anonymous, secure, nor compliant with current whistleblowing legislation, resulting in significant financial, reputational, and legal risks.
Good practice dictates that outstanding service providers create atmospheres where workers feel able to report concerns. Having an open culture and independent reporting system helps staff be more confident about raising concerns early when procedures are transparent and easy to use.
CareWhistle issues a certificate of cover which you can use to evidence and improve compliance with regulators and contract compliance teams. Join hundreds of organisations protected by CareWhistle's strict Data Protection standards.
Once you subscribe to CareWhistle, designated managers in your organisation will receive secure portal login credentials. This management dashboard allows you to view all reports submitted for your organisation, track their status, manage investigations, and communicate securely with our advisors throughout the resolution process.
Each individual report generates a unique case portal login system. This allows the report maker to receive notifications when managers have reviewed their concern, track investigation progress, and get updates when issues are resolved. The case portal ensures complete transparency while maintaining anonymity throughout the entire process.
Need help or have questions about our whistleblowing service? Get in touch with our team.
CareWhistle provides a secure, anonymous whistleblowing service for healthcare and social care organisations across the UK. This comprehensive guide will help you understand how to use the service effectively, whether you're reporting a concern or managing reports within your organisation.
If you've witnessed or experienced something concerning at work and want to report it safely:
If your organisation uses CareWhistle's services:
You should report serious workplace concerns that could harm service users, staff, or the organisation, including:
Online Portal: Visit the "Make Report" page and complete the form with details of your concern.
Important: For life-threatening emergencies, always call 999 first. Use CareWhistle for serious concerns that don't require immediate emergency response.
Provide as much detail as possible to help investigators:
Anonymous: No personal information is collected. You receive a case number and password to check updates. Your identity cannot be traced.
Confidential: You provide your name and contact details, but these are only shared with authorised organisational coordinators on a strict need-to-know basis. Your details are never revealed to the subject of the investigation without your consent.
Visit the Case Portal and enter your case number and password. You'll be able to:
Keep Your Credentials Safe: Your case number and password are the only way to access your report. Store them securely and don't share them with anyone.
Under the Public Interest Disclosure Act 1998 (PIDA), workers who make protected disclosures about wrongdoing are legally protected from dismissal and detriment.
A disclosure is protected if you reasonably believe it shows one of the following:
Contact us to discuss your organisation's needs. We'll provide:
When you receive a report from CareWhistle:
CareWhistle helps you meet regulatory requirements:
CareWhistle is fully compliant with UK GDPR and the Data Protection Act 2018. We process personal data lawfully, fairly, and transparently. For full details, see our Privacy Agreement.
Access helpful materials to support your use of CareWhistle services:
To request these materials, please contact us at info@carewhistle.com or call 08008611317.